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Privacy Policy

Detail Management Services Ltd customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

  • Contact details

  • What information we collect, use, and why

  • Lawful bases and data protection rights

  • Where we get personal information from

  • How long we keep information

  • How to complain

Contact details

The Timber Yard, Grange Road, , Tilford, FARNHAM, Surrey, GU10 2DQ, GB

gem@detail-ltd.com

What information we collect, use, and why

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Addresses

  • Purchase or account history

  • Account information

WHAT TO INCLUDE IN THE PRIVACY POLICY

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

 

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • ·Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

· Directly from you

How long we keep information

We keep personal information only for as long as necessary to provide our services and meet legal, accounting, or regulatory requirements. Enquiry and correspondence data is normally kept for up to 12 months. Customer, contract, and transaction records are retained for up to 6 years. Once retention periods expire, personal information is securely deleted or anonymised.

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint

How to complain

HEAD OFFICE

Detail Services Ltd.
The Timber Yard
Grange Road
Tilford
Farnham
GU10 2DQ

info@detail-ltd.com

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